Refund policy

Returns, Refunds & Exchange Policy

Due to the perishable and consumable nature of our products, Mäfoyou does not accept returns, refunds, or exchanges once an order has been placed and delivered. This policy applies to all products sold on the website, including customised and ready mixes as well as customised food items.

No Returns

We do not accept returns of food products under any circumstances, except where required under applicable law.

No Refunds

We do not offer refunds for:

  • change of mind

  • taste preference

  • delayed consumption after delivery

  • incorrect storage after receipt

  • minor variations in natural ingredients, texture, or appearance

  • failed delivery due to incorrect address or recipient unavailability

No Cancellations or Exchanges

We do not offer cancellations after order placement as most of our orders are specially ‘made for you’, unsaleable to anyone else. No exchanges on food products either.

Exception: Damaged or Incorrect Product

In the unlikely event that you receive a damaged product or an incorrect item, please contact us within 24 hours of delivery with your order details and supporting photographs. After review, Mäfoyou may, at its sole discretion, offer a replacement or other appropriate resolution.